LazyPaw Animal Hospitals recognizes its commitment to the patients in its care and their companion owners, and pledges that we shall
§ Conscientiously care for out patients and boarding clientele and be constantly vigilant in their in the emotional and medical care by our professional, competent, conscientious personnel who will respond immediately and inform you of any signs of inappropriate behavior, distress or emergency.
§ Provide for the security and the welfare of our patients and boarding clientele by means of proper facility design, good screening and handling procedures, and by keeping all pet areas free of potential hazards.
§ Provide individual clean, fresh water containers for all long term and day boarding patients.
§ Ensure an adequate and proper diet is provided to each pet per facility policy.
§ Provided emergency veterinary care whenever appropriate, and inform clients as soon as possible whenever such care is needed.
§ Require proper immunizations for all pets, as specified in our admission/enrollment procedures to safeguard their health and well-being.
§ Administer owner-provided, veterinary prescribed medication(s) in accordance with instructions.
§ Take appropriate measures to control parasites within the facility environment, alert owners immediately if parasites are identified, and will take steps to eliminate infestation.
§ Maintain facility temperatures within healthful limits, taking appropriate precautions to protect all pets with special temperature requirements such as the very young, the very old or those with special anatomical considerations such as brachycephalic (smush-faced) breeds.
§ Provide for the comfort of all patients by supplying adequate ventilation to minimize possible exposure to harmful bacteria or viruses, offering comfortable levels of light in all pet areas, giving individual sleeping areas for boarded
§ pets, with raised and/or padded bedding supplied as indicated for individual patient comfort.
§ Exercise pets in a safe manner, ensuring proper usage of leash and collar/harness, as provided by our clients.
§ Honor our commitments to our customers, in advertising or direct communication, and provide accurate descriptions of the care and services we provide.
§ Offer estimates upon request of costs prior to services being rendered.
§ Endeavor to resolve any disputes which might arise in a timely, amicable and professional manner.
If at any time you feel we have failed to honor these commitments, we respectfully request you promptly bring the matter to the attention of our veterinary practice manager by emailing
info@lazypawvet.com or by phone:
Office: 972-712-1300, Fax: 972-712-1305.
Posted April 28, 2010
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